No. Exchanges are not possible. If one or more of the products you bought do not fit, are damaged or you would like a different color, you can proceed with a return and then a new purchase. Exception: if the purchased item is shipped from a store, (s
The following requirements must be completed in order to request a return:. The request must be submitted within 30 days* following the order's delivery. The item must:. Be brand new, never worn, and merely tried on**;. Not to be washed;. Still bear
Start the return process by clicking here. The link will open a new tab: follow the instructions below. Once you open the link, you will be on this page:. Here you must write:. You can find your order number:. Now fill in the return forms by followin
Return is free for the options below:. • Ship with a free return label• Return to a retail store. The return is not free - but depends on the chosen carrier - for the option:. • Ship with any carrier of your choice (you pay for the shipment). See als
Below, you will find all the available ways to ship your return. If you have chosen “Ship with a return label”:. 1. Schedule a UPS pickup. 👉 Pickup is not automatic and must be scheduled by the customer. You can book a pickup via the UPS website: ht
If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item. Please note that it is mandatory to provide some pictures (max. 6):. If you