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What should I do if I received a defective item?Updated a year ago

If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item

Please note that it is mandatory to provide some pictures (max. 6):

  • A picture of the whole product;
  • A picture of the defect;
  • A picture of the product's label (make sure Serial Number is visibile)

If you have received an item that is different from what you ordered, you should select Different from description / Diverse from description. In this case it is not a defective item. 

Please note

We do not make exchanges of the items so if you wish, you can buy the product back.

If you need further assistance please check the Other questions or Contact us

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