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How can I ship my return?Updated 4 months ago

Below, you will find all the available ways to ship your return.


Shipping from Italy

If you have chosen “Ship with a return label”:

• You will receive a free shipping label with TNT FedEx;
• The courier will attempt a collection the first business day after the request;
• To book another pickup, you can use the online form, Book a pickup with TNT or you can call TNT's Customer Service at (+39) 0236017467.
• If you are not available, you can bring your parcel to the nearest TNT FedEx point.

Click here to find the nearest TNT FedEx point

If you have chosen “Ship with any carrier of your choice”:

• Shipping fees are at your own expense.
• You can choose any courier.
• The shipment must be sent to:

BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia

If you have chosen “Return to a retail store,"

• You can go to any store in the group with the return parcel.

Click here to find all available stores


Shipping from abroad

If you have chosen “Ship with a return label”:

• You will receive a free shipping label with TNT FedEx courier;
• The courier will attempt a collection the first business day after the request;
• If you’re not available, you can bring your parcel to the nearest TNT FedEx point

Click here to find the nearest TNT FedEx point

If you have chosen “Ship with any carrier of your choice”:

• Shipping fees are at your own expense.
• You can choose any courier.
• The shipment must be sent to:

BasicItalia
Strada Cebrosa 106
10156 Torino TO
Italia


If you need further assistance, please check the Other questions or Contact us

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