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In-store Pickup

Can I pick up my order in-store?

In case of no stock of the selected product in our online warehouse, it will be sent to you from our ph You must proceed with the cancellation of the order and then repeat the purchase operation. You can delete your order from the order confirmation

Which payment methods can I use for "in-store pickup" orders?

Payment options are the same as the ones for orders delivered at home. See also Which payment methods can I use?. If you need further assistance please check the Other questions or Contact us

How much time do I have to collect my "in-store pickup" order?

You have 5 days from when you get your order confirmation to pick up your product at the selected shop. If the order is not collected, it will be canceled and a refund will be issued using the same payment method used at the time of purchase. If you

When will I be able to pick my order up at the shop?

In-Store pickup orders are ready within one hour after confirmation. When your order is complete, you will receive an extra email inviting you to pick it up. If you need further assistance please check the other questions or Contact us

Can I rely on someone else to pick my order up?

Yes. You can freely rely on someone else to pick up your order. Be sure that the person entitled to pick up the order has:. • A copy of the buyer's ID card; • A copy of the order confirmation e-mail. If you need further assistance please check the Ot

Can I exchange an "in-store pickup" order?

Yes, if you need to replace an item for whatever reason, you may do it in the shop you selected for pickup. In-store exchanges are allowed if:. • the cost of the new item is equal to or more than the cost of the original: online purchases are not eli