Did you buy in the shop?Updated 5 months ago
Don't worry, you can still get help based on your purchase location:
- If you purchased at a single-brand store, contact the store itself; you can also contact them by e-mail or phone.
- If you purchased in a multi-brand store, you must address the retailer, who, if the conditions are met, is required by law to provide the end customer with a free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, and 132 of the Italian Consumer Code).
- If you purchased from an Outlet, you must go to the shop or contact them because they are a separate channel from ours.
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