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Did you buy in the shop?Updated a year ago

In addition to the online store, you can also buy in physical locations (in Italy). Our Customer Service cannot, however, help you with these purchases. 

Don't worry, you can still get help based on your purchase location:

  • If you purchased at a single-brand store, contact the store itself; you can also contact them by e-mail or phone.
  • If you purchased in a multi-brand store, you must address the retailer, who, if the conditions are met, is required by law to provide the end customer with a free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, and 132 of the Italian Consumer Code).
  • If you purchased from an Outlet, you must go to the shop or contact them because they are a separate channel from ours.

 Please note

Note that in order to obtain help with your in-store purchases, you must submit evidence.

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